Refund Policy
This page explains current-cycle refund limits, how used and unused credits affect eligibility, and how manual refund review works for subscriptions and one-time packs.
Effective date: May 28, 2026
Subscription timing
Subscriptions renew automatically until cancelled. You can cancel at any time, and the cancellation takes effect from the next billing cycle instead of immediately ending the current paid period.
Subscription credits currently roll over for 180 days from the date they are granted. Cancellation stops future renewals, but does not itself create a refund.
Refund eligibility
Refunds are generally available only for the latest billing cycle and for accounts with minimal unused credit usage. Credits already used for image generation are non-refundable.
Subscription credits from previous billing periods are not eligible for retroactive refunds. If you subscribed across multiple months, we do not issue bundled refunds for earlier completed billing cycles unless required by law.
Used and unused credits
We review refund requests against total credits granted, remaining credits, and recent account activity. If a material portion of the latest-cycle credits has already been used, the request may be declined or only partially approved.
Because AI image generation has real computational cost, completed generations, exported outputs, and credits already consumed cannot be refunded simply because they were used in an earlier month.
Approved refunds and balance recovery
Refunds are not processed automatically in standard account flows. If a refund is approved after support review, it is handled manually by our team or by the payment provider.
When a refund is approved, we may remove the related unused credits, limit account access, or apply a credit adjustment so refunded credits cannot continue to be used after repayment.
One-time packs, duplicate charges, and blocked requests
One-time credit packs currently remain valid for 12 months from the purchase date and are typically non-refundable after successful delivery, except for accidental duplicate charges, failed provisioning, or verified technical issues that prevented delivery.
Requests blocked by moderation should not intentionally consume external generation resources. If you believe you were charged incorrectly during a failed or blocked request, contact support for investigation.
How to request review
Email support@nameintoflowers.com with your account email, order details, the billing period you want reviewed, and a short explanation of the issue. Include screenshots when possible.
We aim to respond to billing and refund inquiries within 3 to 5 business days.