Refund Policy

Subscriptions renew automatically until cancelled. You can cancel at any time, and the cancellation takes effect from the next billing cycle instead of immediately ending the current paid period.

Cancelling stops future renewals and future monthly credit grants. Credits already in your balance remain available and never expire, but cancellation does not automatically refund the current or an earlier billing period.

Refund requests are reviewed for the latest charge. Eligibility depends on the reason for the request, credits granted by that charge, credits already used, and any image generation value already delivered.

Duplicate charges, failed credit delivery, or a verified billing error may qualify for a full refund. Where only part of the purchased value remains unused, we may approve a partial refund at our discretion. This does not limit rights that cannot be waived under applicable law.

Credits already used for image generation and completed generations are non-refundable because the underlying computing service has already been delivered. Dissatisfaction with the style or subjective quality of a completed result does not by itself make used credits refundable.

Unused credits never expire. Their permanent validity does not make a charge refundable without review and does not extend refund eligibility to earlier completed billing periods.

Approved refunds are returned to the original payment method. We submit approved refunds promptly, but your bank or payment provider may take 5 to 10 business days to display the funds.

When a full or partial refund is approved, the corresponding unused credits are removed from your balance. If those credits have been spent while a review is pending, the refundable amount may be reduced or the request may be declined.

Unused one-time pack credits never expire. One-time packs that were correctly delivered are generally non-refundable after their credits have been used, except where required by law.

A request blocked before generation should not consume credits. If credits were deducted for a failed or blocked request and were not automatically returned, contact support so we can investigate and restore the credits or correct the charge.

Email support@nameintoflowers.com with your account email, order ID, charge date, refund reason, and any relevant screenshots. Submit the request from the email associated with your account when possible.

We aim to respond to billing and refund inquiries within 3 to 5 business days.